This will produce one log file on your desktop: mb-check-results.zip.Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK".Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions.This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt.Double-click to run FRST and when the tool opens click "Yes" to the disclaimer.If you were to provide logs so they can be reviewed they may be very helpful to fix your issue. Download MB-Check and save to your desktopĭouble-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"Īttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area.NEXT: Create and obtain an mb-check log.Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt You can check here if you're not sure if your computer is 32-bit or 64-bitĭouble-click to run FRST and when the tool opens click "Yes" to the disclaimer Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs.Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues. (make sure MB3 v3.4.4 is up and running with all protection modules on) If you are having licensing issues, please do the get a fresh set of logs to see what may be going on. ![]() One of our experts will be able to assist you shortly. This file will include the FRST logs generated from the previous set of instructionsĪttach this file to your forum post by clicking on the "Drag files here to attach, or choose files." or simply drag the file to the attachment area This will produce one log file on your desktop: mb-check-results.zip
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